Privacy Policy

  1. The Acknowledgment and Acceptance of the Privacy Policy
  2. Collection of Information
  3. Use of Information
  4. Sharing, Transfer and Public Disclosure of Information
  5. Storage and Cross-border Transmission of Information
  6. Use of Cookie
  7. Reminders of Sensitive Personal Information
  8. Information Security and Protection
  9. Handling of Information Security Issues
  10. Protection of Minors’ Information
  11. Management of User’s Personal Information
  12. Accessing Our Website from Outside the China Mainland
  13. Scope of Application of this Privacy Policy
  14. Modification of Privacy Policy
  15. Governing Law

Published on: Sept. 21, 2017

Welcome to www.trip.com! We would like to warmly remind you that Trip.com website is operated by Shanghai Ctrip Commerce Co., Ltd. and products and services made available on the website are from qualified service providers. If any user accesses, orders or uses Trip.com products or services (hereinafter collectively referred to as “Services”) on this website, websites of Trip.com’s affiliates or other mobile Apps or software of Trip.com (hereinafter collectively referred to as “Trip.com Website”), it shall be such user’s acceptance of the following Privacy Policy. Please carefully read the following terms, especially the parts in bold font. If you disagree with any of the following terms, you should immediately stop visiting/using this website or any other mobile APP or software. “Trip.com” and “we (us)” mentioned in this Privacy Policy shall mean Trip.com Website while “user and “you” shall mean a user that voluntarily accepts this Privacy Policy.

1. The Acknowledgment and Acceptance of the Privacy Policy

Respect for user’s privacy is a basic policy of Trip.com. Trip.com Website collects travel services information offered by qualified hotels, air ticket agencies and travel agencies on Trip.com Website for users to search, and helps users to contact the aforesaid hotels, air ticket agencies and travel agencies and book the relevant travel services.
By completing the registration process and clicking on the “Complete Registration” button, a user is deemed to have clearly understood facts listed in this Privacy Policy, reached an agreement with Shanghai Ctrip Business Co., Ltd. and accepted all terms of service.
We pay great attention to protect the user’s personal information and privacy. We understand that you provide information to us on the website out of your trust in us. We value greatly your trust, know that privacy is important to you and will do our best to protect your privacy. If you have any question or suggestion about our privacy policy, please contact us at privacy@Trip.com.

2. Collection of Information

  1. In order to better serve you, Trip.com will follow the principles of “reasonableness, relevance and necessity”, will collect information only with your consent and will not collect information prohibited by laws and regulations. Given the importance of Trip.com’s membership services, you shall agree that Trip.com will collect all information you enter on Trip.com Website or information provided to us otherwise:
  2. You can book for others through Trip.com but you should provide personal information of the passenger. Before providing us with the personal information of the passenger, you must make sure that you have obtained the passenger’s consent and that he/she has been aware of and accepted this Privacy Policy.
  3. We will automatically collect your personal information during your use of Trip.com services:
  4. We will obtain your information from affiliates and business partners. For example, when you make booking or reservations through website of our affiliates, business partners and their mobile APPs, your booking or reservation information with them might by forwarded to us so that we can process your order and ensure your booking success. For another example, we allow you to log into Trip.com with your social media account, and with your consent (you make authorization to the social platform), your personal information will be shared with us through the social platform.

3. Use of Information

  1. Trip.com will generally collect and use your personal information for the following purposes:
  2. While enjoying the services provided by Trip.com, you shall also authorize Trip.com to and agree that Trip.com can send business information to your email, mobile phone and mailing address, including but not limited to the latest Trip.com product information, promotional information etc. If you choose not to accept Trip.com’s all kinds of information services, you can reject them by making settings as guided by Trip.com.
  3. You are fully aware that we can use your personal information without our authorization and consent in the following circumstances:
  4. Sharing, Transfer and Public Disclosure of Information
    1. We may share your order information, account information, device information and location information with third parties such as partners to ensure successful provision of services to you. We will only share your personal information for legal, legitimate, necessary, specific and explicit purposes, and will only share the personal information necessary for the provision of the services. Our partners include the following types (including Chinese and overseas entities):
      • Providers: including but not limited to hotels, airlines, cruises, car rental agencies, travel agencies, scenic spots and event providers and agents that meet your booking needs. These providers may contact you as needed to provide you with travel products or services.
      • Financial institutions and third-party payment agencies: When you book an order, apply for a refund and purchase insurances, we will share the relevant order information with the financial institution or the third-party payment institution, and as we believe it’s necessary for fraud detection and prevention, we will further share other necessary information, such as IP address, with the relevant financial institutions.
      • Business partners: We may work with partners to provide products or services for you, including courier business, communications services, customer services, marketing and advertising etc.
      • Affiliates: We may share your personal information with our affiliates so that we can provide you with information about travel-related or other products and services. The affiliates will take protection measures for your personal information that are no less stringent than this Privacy Policy. We will sign strict confidentiality agreements with companies and organizations with which we share user’s personal information, requiring them to handle personal information in accordance with this Privacy Policy and our other related confidentiality and security measures. Our partners are not entitled to use the shared personal information for any other purpose. In case of need to change the purpose for which your personal information is to be used, we will ask again for your authorization and consent.
    2. Transfer of Information
      • We have obtained your express consent or authorization in advance;
      • Transfer of information is required by applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements;
      • When transfer of personal information is involved in mergers, acquisitions, transfer of assets or similar transactions, we will require the new company or organization that holds your personal information to be continue to be bound by this Privacy Policy; otherwise, we will require that company or organization to ask for your authorization and consent.
    3. Public Disclosure
      • Disclosure of your designated personal information based on your needs in manners you expressly approved;
      • In circumstances where your personal information must be disclosed as required by laws and regulations, mandatory administrative or judicial requirements, we might publicly disclose your personal information in accordance with the type of personal information required and the disclosure manner specified. Subject to laws and regulations, we will require the application party to provide the respective and relevant legal documents, such as summons or investigation letters when we receive the above requests for disclosure of information.
  5. Storage and Cross-border Transmission of Information
    1. Your personal information will be kept for 3 months since the day of account cancellation, unless the retention period needs to be extended, or the extended retention is approved by laws or competent authorities or is required for competent authorities’ investigations.
    2. If we stop the operation of Trip.com products or services, we will promptly stop the collection of your personal information, will notify you of the operation termination by sending a notice to each of you or posting an announcement, and will delete or de-identify the personal information we hold.
    3. Personal information collected and produced by us in the territory of the People's Republic of China will be stored in China, with the following exceptions:
      • Circumstances expressly defined by laws and regulations;
      • Your express authorization has been obtained;
      • Your personal free-will actions such as conducting cross-border transactions online.
  6. Use of Cookie
    A cookie is a text file that a web server puts on your device to help you invoke information when you access the web site. It will facilitate the process of recording the personal information you filled out. You have the right to accept or reject cookies and may change your browser’s settings to reject cookies if they are automatically accepted by the browser. Please note that if you choose to reject cookies, you may not be able to fully enjoy the services provided by Trip.com.
  7. Reminders of Sensitive Personal Information
    Some special personal information, such as your race, religion, health conditions and medical information etc. may be considered as sensitive personal information. All such sensitive personal information will be strictly protected. The Trip.com Privacy Policy hereby reminds you that the content and information you upload or post when using the products and services provided by Trip.com may disclose your sensitive personal information. Therefore, you need to consider carefully before you decide to use our products or services. You agree that the sensitive personal information will be processed in accordance with the purposes and manners stated in this Trip.com Privacy Policy. Therefore, you need to consider carefully before you decide to use our products or services. You agree that the sensitive personal information will be processed in accordance with the purposes and manners stated in this Trip.com Privacy Policy.
  8. Information Security and Protection
    1. Trip.com attaches great importance to information security and has set up a dedicated team for this. We strive to protect your personal information and have taken appropriate management, technical and physical security measures. With reference to domestic and international information security standards and best practices, we have established an information security guarantee system in line with business development, have passed ISO27001 information security management standard certification and the PCI-DSS (Payment Card Industry Data Security Standard) certification.
    2. We have from the point of view of the data life cycle, established security measures for all links including data collection, storage, display, processing, use, and destruction. We take different control measures according to the level of information sensitivity, including but not limited to access control, SSL encryption transmission, AES256bit or higher level encryption algorithms for encrypted storage, masking of the sensitive information to be displayed etc.
    3. Notwithstanding the foregoing security measures, please also understand that there are no such “perfect security measures”for the internet. We will rely on currently available technologies and take appropriate security measures to protect your information. We will offer reasonable security guarantees and will do our best to keep your information from being leaked, damaged or lost.
    4. Your account has in-built security features. You are advised to properly safe keep your account and password and do not disclose your password to any person. If you find leakage of your personal information, especially leakage of your account and password, please contact our customer service staff immediately, so that we can take appropriate measures.
    5. Please timely save or back up your text, pictures and other information. You shall understand and accept that the system and communication network you use to access our services may go wrong due to factors out of our control.
  9. Handling of Information Security Issues
    In the event of personal information security incidents, we will inform you in accordance with the requirements of laws and regulations of: basic information of the security incident and its possible influences, measures we have taken or will take, suggestions for you to take preventive measures and lower risks, as wells remedies we provide for you etc. We will keep you updated on the incident via emails, letters, over the phone, or via push notifications. When it’s impossible to notify individual users one by one, we will make announcements in a reasonable and effective way. At the same time, we will report the disposal of personal information security incidents in accordance with requirements of regulatory organs.
  10. Protection of Minors’Information
    Trip.com attaches great importance to the protection of personal information of minors. If you are a minor under 18 years of age, you shall obtain the written consent of your parent or legal guardian before using Trip.com's services.
  11. Management of User’s Personal Information
    1. You can log into “My Trip.com” at any time and go to “My Profile” and “Commonly Used Information” to view, change and delete your account information, modify your personal information, privacy settings, and security settings, change the shipping address and other personal data you provided when using Trip.com services. In case of any questions, you can contact Trip.com’s Service Center at service@Trip.com.
    2. You can cancel your Trip.com account by the method below: Call the customer service line (400-830-6666 for domestic users) noted on Trip.com’s official website, follow the voice instruction to link to a customer service specialist that will help you cancel your account after a verification process. After the cancellation, all information in your account will be cleared out and we will no longer collect, use or share any personal information related to this account, provided that we will still retain the previously collected information for the period as required by the regulatory authorities and the competent authorities shall still have the right to access such information during this period.
  12. Accessing Our Website from places Outside the Mainland China
    If you visit our website from places outside the Mainland China, please note that your information may be sent to, stored in and will be processed in Mainland China. The data protection laws and other laws in Mainland China may differ from those in your country/region, but please be reassured that we will take proper measures to protect your information. By choosing our services, you understand and agree that your information may be sent to our website and third parties with whom we share information as mentioned in this Privacy Policy.
  13. Scope of Application of this Privacy Policy
    Except for some specific services, this Trip.com Privacy Policy shall apply to all our services. Those specific services will be governed by specific privacy policies which shall constitute part of the Trip.com Privacy Policy. If the specific privacy policies are inconsistent with the Trip.com Privacy Policy, the specific privacy policies shall prevail.
    Please note that the Trip.com Privacy Policy does not apply to the following: information collected from third-party services (including any third-party website) accessed through our services; information collected by other companies and agencies that advertise with the use of our services.
  14. Modification of Privacy Policy
    Trip.com will modify the Privacy Policy when necessary. Please understand that we may revise this Privacy Policy at times as we consider appropriate. We will note the date of the latest update of this Privacy Policy and the update will take effect when it’s published. Without your express consent, Trip.com will not reduce your rights entitled to under this Privacy Policy. Trip.com will prominently post major changes made (For example, for changes concerning certain services, we will inform you via email of the specific changes in the Privacy Policy). Therefore, you should review this Privacy Policy periodically to keep up with our most current policies.
  15. Governing Law
    The Privacy Policy shall be consistent with Chinese laws including its rules of conflicts. Both the user and Shanghai Ctrip Business Co., Ltd. agree to the jurisdiction of the court. If any term of this Privacy Policy conflicts with laws, such term shall be reinterpreted in a manner as closely as possible to the respective laws, while the rest terms shall remain the legal effect and impact on users. Both parties agree that any dispute arising from the interpretation of this Privacy Policy and the user’s ordering of any product on Trip.com Website shall be submitted to Shanghai Changning District People’s Court for dispute resolution.