PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE

Last updated on March 18, 2019.

WHAT’S IN THESE TERMS?

These terms tell you the rules for using our website Trip.com (“our site”), including the content standards that apply when you upload content to our site, link to our site or interact with our site in any other way. References to the site are deemed to include derivatives, including but not limited to linked websites and applications, whether accessed by mobile phone, tablet or other device.

WHO WE ARE AND HOW TO CONTACT US  

Trip.com is a site operated by Ctrip.com (Hong Kong) Limited, together with Ctrip.com International Ltd and its affiliates (”we”, “our” or “us”). The term “affiliates” means any entity that directly or indirectly controls, is controlled by, or is under common control with Ctrip.com International Ltd., and the term “control” means holding fifty (50%) percent or more of voting shares in that entity or has management or material control of that entity.

Ctrip.com (Hong Kong) Limited is a limited company registered in Hong Kong with office at Unit 3003, 30/F, Paul Y. Centre, 51 Hung To Road, Kwun Tong, Kowloon, Hong Kong.

We are a global online travel agency.

To contact us, please email or telephone our customer service line (for email address and hotline number, please refer to https://www.trip.com/help). For any user-generated-content infringement issues, please contact content@trip.com.

WHAT SERVICES DO WE PROVIDE?

Our site assists you in gathering travel information, determining the availability of travel-related products and services, making legitimate bookings or reservations, transacting with travel suppliers, and dealing with customer service requests.

BY USING OUR SITE YOU ACCEPT THESE TERMS  

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

By using our site, you warrant that you have capacity to enter into a legally binding contract (including being at least the required age to have capacity in your country) and that you will only use our site to make legitimate reservations.

We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our site:

WE MAY MAKE CHANGES TO THESE TERMS  

We amend these terms from time to time. We will note the date that amendments were last made at the top of these terms, and any amendments will take effect upon posting. If you are a registered user of our site we will notify you of material changes to these terms by either sending a notice to the email address associated with your account or by placing a notice on our site. If you disagree with the updated terms, please stop using our site. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

The provision of our site is reliant on the internet and devices. You fully understand and agree that we will not be liable for any losses suffered by you as a result of our site not being available due to events, circumstances or causes beyond our reasonable control, including but not limited to internet, system or device instability, computer viruses and hacker attacks.

You are responsible for providing the necessary equipment (including but not limited to an appropriate device and internet connection) and ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

YOUR ACCOUNT DETAILS

You warrant that all account information supplied by you is true, accurate, current and complete.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You fully understand and agree that we will not be liable for any losses suffered by you as a result of you failing to treat such information as confidential.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the contact details above.

HOW YOU MAY USE MATERIAL ON OUR SITE 

We are the owner or the licensee of all patents, copyright, trade marks, business names and domain names, rights in designs, rights in computer software, database rights and all other intellectual property rights, in each case whether registered or unregistered, in our site. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

  You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO   

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

USER-GENERATED CONTENT IS NOT APPROVED BY US  

This site may include information and materials uploaded by other users of the site, including discussion forums, bulletin boards and review services. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. We expressly exclude our liability for any loss or damage arising from the use of any interactive area by a user in contravention of our content standards below.

If you wish to complain about information and materials uploaded by other users please contact us using the contact details above.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

YOUR USE OF OUR SITE IS ENTIRELY AT YOUR OWN RISK.

MUCH OF THE INFORMATION ON OUR SITE HAS BEEN PROVIDED BY THE RELEVANT SUPPLIERS AND/OR USERS OF OUR WEBSITE WHO HAVE PROVIDED REVIEWS OF THE SERVICES. WE WILL ENDEAVOUR TO ENSURE THAT THE INFORMATION IS ACCURATE AND COMPLETE HOWEVER, TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE INCURRED BY YOU AS A RESULT OF THE INACCURACY OR INCOMPLETENESS OF THE INFORMATION.

DIFFERENT LIMITATIONS AND EXCLUSIONS OF LIABILITY WILL APPLY TO LIABILITY ARISING AS A RESULT OF YOU BOOKING ANY TRAVEL SERVICES ON THIS SITE, WHICH WILL BE SET OUT IN OUR BOOKING TERMS AND CONDITIONS WHICH CAN BE ACCESSED USING THE LINK ABOVE.

NO REPRESENTATIONS, WARRANTIES OR CONDITIONS ARE GIVEN BY US IN RESPECT OF ANY INFORMATION WHICH IS PROVIDED TO YOU ON THIS SITE AND ANY SUCH REPRESENTATIONS, WARRANTIES OR CONDITIONS ARE EXCLUDED, SAVE TO THE EXTENT THAT SUCH EXCLUSION IS PROHIBITED BY LAW.

PLEASE NOTE THAT WE ONLY PROVIDE OUR SITE FOR DOMESTIC AND PRIVATE USE. YOU AGREE NOT TO USE OUR SITE FOR ANY COMMERCIAL OR BUSINESS PURPOSES, AND WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY.

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING UNDER OR IN CONNECTION WITH THESE TERMS SHALL IN ALL CIRCUMSTANCES BE LIMITED TO ONE THOUSAND (1,000) HONG KONG DOLLARS.

YOUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY US  

You are responsible for any losses suffered by us as a result of any use by you of our site which is not in accordance with these terms.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Statement which can be accessed using the link above.

PROHIBITED USES

You may use our site only for lawful purposes. You may not use our site:

You also agree:

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our site (“Contribution”).

The content standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

We will determine, at our discretion, whether a Contribution breaches the content standards.

A Contribution must:

A Contribution must not:

We have no obligation to post your Contributions, and we reserve the right in our absolute discretion to determine which Contributions are published on our site.

RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD  

When you upload or post content to our site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of and display such content in connection with the services provided by the site and across different media, including the use of such content to promote the site and/or the services. You also grant us the right to take legal action against any infringement of your or our rights in the content. To the extent possible you expressly waive any and all “moral rights” (including rights of attribution or integrity) that may subsist in your content and agree that you have no objection to the publication, use, modification, deletion or exploitation of your content by us.

If you believe that any of the content of our site breaches your intellectual property rights, please contact us using the contact details above.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM 

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

RULES ABOUT LINKING TO OUR SITE  

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

CURRENCY CONVERSIONS

The currency rates on our site are based on various sources and are provided as a guideline only. The provider of the account you pay with may use an alternative currency rate which you are responsible for confirming.

BREACH OF THESE TERMS OF USE

Failure to comply with these terms of use may result in our taking all or any of the following actions:

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?  

These terms of use, their subject matter and their formation, are governed by Hong Kong law. You and we both agree that the courts of Hong Kong will have exclusive jurisdiction over any disputes in relation to these terms.

LANGUAGE

Where the original English version of these terms of use has been translated into other languages, the English version shall prevail in the event of any inconsistences between the versions.

GENERAL

If any court or relevant authority finds that part of these terms are illegal, the rest will continue in full force and effect.

Even if we delay enforcing these terms, we may still take steps against you at a later date.